Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Veolox platform, including all associated websites, dashboards, APIs, and services (collectively, the "Service"), operated by SUFRA TRADING (Registration No: 003816766-M) ("Veolox", "we", "our", or "us").

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not access or use the Service.

Description of Services

Veolox is an AI-powered sales, Marketing, and customer engagement platform designed for online sellers. The Service includes:

• An AI sales agent that communicates with customers via WhatsApp and other messaging channels.
• A tenant dashboard for managing conversations, customers, orders, and products.
• An admin dashboard for platform-level management and configuration.
• WhatsApp Business API integration via Meta's Cloud API.
• CRM tools, lead tracking, product catalog management, and reporting.
• WhatsApp Marketing template campaigns (promotional offers, seasonal discounts, flash sales), Utility transactional messages (Order Tracking, shipment alerts, payment confirmations, delivery notifications), and campaign management tools.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

Accounts & Access

• Registration: You must provide accurate, complete, and current information when creating an account. You agree to keep your information updated.
• Credentials: You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at admin@veolox.com if you suspect any unauthorised access.
• Responsibility: You are responsible for all activities that occur under your account, whether authorised by you or not.
• One account per business: Each subscription is intended for use by a single business entity. You may not share, resell, or sublicense account access without our prior written consent.
• Business accounts only: The Service is intended for business use. Personal, non-commercial use is not within the intended scope of the platform.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Send spam, unsolicited bulk messages, or messages to individuals who have not opted in to receive them.
• Use the Service to harass, threaten, deceive, or mislead any person.
• Transmit or store content that is illegal, defamatory, obscene, or infringes on any third party's rights.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Interfere with or disrupt the integrity, performance, or security of the Service or its infrastructure.
• Use automated scripts, bots, or tools to scrape, extract, or overload the Service beyond normal usage.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Violate any applicable local, national, or international laws or regulations.

WhatsApp & Meta Integration

Veolox integrates with the WhatsApp Business Platform provided by Meta Platforms, Inc. By using WhatsApp features within Veolox, you additionally agree to comply with:

• WhatsApp Business Policy
• Meta Platform Terms
• WhatsApp Commerce Policy

Message Template Categories: Veolox enables two official WhatsApp Business API template categories:

• Marketing templates — used for outbound promotional messages including flash sales, seasonal offers, product announcements, personalised recommendations, and other commercial communications to opted-in recipients.
• Utility templates — used for transactional and service communications including Order Tracking notifications, real-time shipment status updates, payment confirmations, delivery alerts, and Click-to-Pay requests.

You are solely responsible for ensuring your use of WhatsApp messaging — including Marketing promotional campaigns, Utility Order Tracking alerts, broadcast messages, and all customer interactions — complies with Meta's policies and all applicable laws governing electronic communications and marketing in your jurisdiction.

Veolox is not affiliated with, endorsed by, or an official partner of Meta Platforms, Inc. We act as a technology integrator using Meta's publicly available APIs.

Payments & Billing

• Subscription fees: Access to paid features requires a valid, active subscription. Fees are charged in advance on a monthly or annual basis as selected at sign-up.
• Currency: All fees are quoted in Malaysian Ringgit (MYR) unless otherwise stated. Applicable taxes may be added.
• Non-refundable: Subscription fees are non-refundable except where required by applicable law or as expressly stated in our refund policy.
• Late payment: Failure to pay may result in suspension or termination of access to the Service.
• Price changes: We reserve the right to change pricing at any time. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.
• WhatsApp messaging costs: Meta charges separately for WhatsApp Business API message usage (conversation-based pricing). These charges are separate from Veolox subscription fees and are your responsibility.

Intellectual Property

All rights, title, and interest in and to the Service — including its software, design, branding, AI models, and documentation — remain the exclusive property of Veolox and its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

Your content: You retain ownership of all content, data, and materials you upload or create within the Service ("Your Content"). By using the Service you grant Veolox a limited, non-exclusive, worldwide licence to process, store, and transmit Your Content solely to the extent necessary to provide the Service to you.

You represent and warrant that Your Content does not infringe any third party's intellectual property rights and that you have all necessary rights and permissions to upload it.

Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

You are responsible for ensuring that any personal data of your customers that you process through Veolox (including end-customer WhatsApp conversations) is handled in compliance with applicable data protection and privacy laws in your jurisdiction.

• You must obtain all necessary consents from your customers before collecting and processing their personal data.
• You must not use the Service to process special categories of sensitive personal data without appropriate safeguards.
• You agree to promptly notify Veolox if you become aware of any unauthorised access to, or use of, customer data processed through the Service.

Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

• We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.
• AI-generated responses are produced algorithmically and may occasionally be inaccurate, incomplete, or unsuitable. You are responsible for reviewing AI outputs before relying on them for business decisions.
• We are not responsible for the actions, content, or data of third parties, including Meta Platforms, WhatsApp, or any other integration partner.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Veolox, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or in connection with your use of (or inability to use) the Service.

Veolox's total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the total fees paid by you to Veolox in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases the above limitations apply to the fullest extent permitted by law.

Termination

By you: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

By us: We may suspend or terminate your access to the Service at any time, with or without cause, including but not limited to:

• Violation of these Terms or our Acceptable Use policy.
• Non-payment of fees.
• Actions that pose a risk to the security or integrity of the Service or other users.
• Requests from law enforcement or other government authorities.

Upon termination, your right to access the Service ceases immediately. We may retain your data as required by law or our Privacy Policy. Provisions of these Terms that by their nature should survive termination will remain in effect.

Changes to Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes we will:

• Update the "Last updated" date at the top of this page.
• Notify active subscribers via email or an in-app notification at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms you must stop using the Service and cancel your subscription.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Malaysia.

Contact

If you have questions about these Terms of Service, please contact us:

• Email: admin@veolox.com
• Phone: +601169557790
• Address: 15 Jalan Dato Ibrahim Majid, Taman Kerjasama, Kluang, Johor, 86000, Malaysia
• Business: SUFRA TRADING (Registration No: 003816766-M)