Privacy Policy
This page explains what information is collected and how it's used when you interact with Veolox AI.
Overview
Veolox is an AI-powered sales agent and workflow system designed for online sellers. When you visit our website, request a demo, or use our services, we may collect certain information to provide and improve the experience.
Note: This document is provided for general information and should be reviewed for your specific business and compliance needs.
Information we collect
- Information you provide: name, email, phone number, and business details when you contact us or request a demo.
- Usage information: basic analytics and interaction data (for example, pages visited and clicks) to improve site performance and content.
- Device and log data: IP address, browser type, and approximate location derived from IP (where applicable).
How we use information
- To operate and maintain the website and services.
- To respond to inquiries and provide customer support.
- To enable WhatsApp Business API features — including sending Marketing promotional templates (flash sales, seasonal offers, product promotions), Utility transactional alerts (Order Tracking, shipment status, payment confirmations), and AI-assisted chat replies — to opted-in customers on behalf of platform subscribers.
- To personalize and improve product features and user experience.
- To monitor performance, security, and prevent fraud or abuse.
Sharing & disclosure
We may share information with service providers that help us operate the website and deliver services (for example, hosting and analytics). We may also disclose information if required by law, legal process, or to protect rights, safety, and security.
Data retention
We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or contract.
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your choices & rights
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your information. You may also be able to opt out of marketing communications.
Cookies
We may use cookies or similar technologies to remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings.
Contact
Questions about this Privacy Policy? Contact us at admin@veolox.com or visit our Contact page.
Need assistance?
Email us at admin@veolox.com or call +601169557790